eBay Work from Home Customer Service

eBay Work from Home Customer Service - Trust Chat Teammate

Who we are?

eBay is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses, and organizations of all sizes. eBay Marketplaces operates in 190 markets around the world. Here, you can just be yourself, do your best work, and have a meaningful impact on people across the globe. We are looking for people with drive, ideas, and a passion for helping small businesses succeed to help shape the future of eBay—does this sound like you? If so, we’d love to talk to you!

What will you do?

We are passionate about creating experiences our customers love! Our Trust or Member to Member (M2M) team is a part of Global Customer Experience, supporting eBay's buyers and sellers across the globe. We review customer concerns and appeals, providing mediation and conflict resolution to eBay members.

In your role you will be required:

Connect with our members via live chat
Provide Push 3 communication with our members
Use Snippets and Canned responses & be proficient with typing.
Provide Options & ways forward to resolve & support our passionate eBay members
Act as mediator between buyers and sellers, with different levels of experience. (C2C & B2C)
Provide policy-based resolutions on disputes for items not received or not as described, damaged returns etc, where members may not be entitled to get their money back.
Review pervious decisions where sellers or buyers are appealing eBay case decision.
Make decisions that will negatively impact one party. These decisions have financial impact to customer or eBay
Build trust, educate, and create great experiences despite delivering difficult messages
Take appropriate action for eBay to ensure a safe and compliant trading platform for our community
Excel at learning through our training programs and self-learning to keep growing your skills & knowledge
Adhere to your daily schedule, tasks and goals, supported by your team leader and coach

Who you are?

Able to deal with conflict, and guide parties through the steps towards resolution
Be experienced and efficient with chat industry standard of working
Assertive, with the ability to say “No” and deliver a difficult message with confidence
You have a strong ability to evaluate cases from a business perspective
Customer focused & a Great communicator, with high level of empathy and emotional intelligence
Self-aware, understanding voice tone control and its impact on how customers feel, can adapt to different customers & cultures
You are resilient, able to handle stress and be productive under pressure
A learner, always growing and open to feedback
You enjoy taking ownership and control, and driving resolution
Driven and motivated to achieve targets and meet your metrics
Motivated and disciplined while working from home
Strong PC skills, can operate Windows and troubleshoot a PC, tablet or mobile phone
Located in Carlow, Cavan, Clare, Cork, Donegal, Dublin, Galway, Kerry, Kildare, Kilkenny, Laois, Leitrim, Limerick, Longford, Louth, Mayo, Meath, Monaghan, Offaly, Roscommon, Sligo, Tipperary, Waterford, Westmeath, Wexford or Wicklow

Other requirements

Resident of Republic of Ireland
Eligible to work full time in Republic of Ireland
Available for shift work (e.g., early mornings, late evenings and weekends)

Home Office Requirements

eBay will provide you with a dedicated business internet connection, through our preferred 3rd party supplier. The connection will be installed free of charge, directly in your Home Office, on completion of Probation. Every new hire must meet our qualification criteria for our preferred 3rd party supplier.
To check if your home office qualifies, go to the following link - https://fibrerollout.ie/rollout-map/can-i-get-eir-fibre-broadband/
During your probation period, you will be required to use your own internet provider. Prior to installing eBay's dedicated business internet connection, eBay will reimburse you for the use of your internet service. Your internet service must meet the following criteria:
High speed wired Internet service e.g. Fibre to the Cabinet, Fibre to the Home or Cable Internet. Lower speed wired service such as DSL and wireless services e.g. WiMAX, Satellite, Mobile are not permitted
Your internet connection must meet the minimum download speed of 10 Mbps and upload speed of 4 Mbps
An Ethernet cable connected from your Internet Modem to your Home Office, so you can connect the eBay computer to the Internet

Why us?

We care about People. We are richly diverse, and we have built an authentic culture where you can bring your whole self to work. We provide mentoring and ongoing coaching to our new hires. We promote a culture of listening, learning and growth. Our dynamic, fast paced environment is constantly evolving and makes an exciting place to work. Plus we have exciting benefits:

https://www.ebaybenefits.com/irl/

Basic Salary of €33,800
Quarterly Bonus Plan
25 days Holidays
Educational Assistance
Healthcare Plan
Life Assurance
Pension Plan
3 Months Paid Paternity Leave
Sabbatical every 5 years
Visit https://www.ebaybenefits.com/irl/ to view all the benefits

eBay Inc. is an equal opportunity employer, dedicated to workforce diversity

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible.

APPLY HERE : https://jobs.ebayinc.com/ebay-at-home-ireland

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